Personalizing the wording of your initial review invitation can help boost your click-through rate and lead to higher review completion overall. 

You can customize certain variables in the template like ((name)), which allows you to automatically insert customers' names with every review invitation. 

To customize your review invites, follow these steps:

  1. Select the Messenger tab. 

2. Select Templates on the bottom right. 

3. Enter in your chosen variables, like '((name))'
4. Click Submit

Tip: If you would like this template to be the default click "make this template the default review invitation template". 

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