How do I set up Textchat?

Textchat increases customer engagement on your website and helps convert your leads into new customers! This article will go over the basic instructions to get this amazing tool up and running on your website.

Step 1: Get the Code

Log into Chekkit, then go to your Settings page. From here click the Textchat option from the menu on the left, and scroll down the page into the Setup section.

Look for the Textchat widget code option, and click the button that says "VIEW TEXTCHAT CODE"

This will open up a pop-up window with all the Textchat code along with the simple installation instructions.

Note this will only show up on the website domain listed on this page.

Step 2: Install the Code

Paste this widget code above the closing </body> tag on every page where you would like your text chat to be displayed.

WordPress Installation Instructions

Wix Installation Instructions

Squarespace Installation Instructions

Shopify Installation Instructions

Webflow Installation Instructions

GoDaddy Installation Instructions

WordPress Installation Instructions

The fastest way to install text chat on all pages of a WordPress website is to download the Insert Headers and Footers free plugin and paste the text chat code into this plugin.

Download 'Insert Headers and Footers' and activate it as a plugin on your site.
Go to Settings and select Insert Headers and Footers.
Paste the code into the 'Scripts in Footer' section of this plugin.

Wix Installation Instructions

To install Textchat on a Wix site, we recommend following the setup instructions on this help page.

Go to the settings on your Wix site. Click the Custom Code tab in the Advanced section. Click + Add Custom Code in the top right. Paste the code snippet in the text box. Place code in Body - end.

You may need to remove the default Wix chat widget. To do so, go to your site editor, click on the Wix Chat in the bottom right corner, and click delete on your keyboard.

Squarespace Installation Instructions

To install text chat on a Squarespace site, we recommend following the setup instructions on this help page.

In the Home Menu, click Settings, click Advanced, and then click Code Injection. Then paste the text chat script code into the 'Footer' section.

Shopify Installation Instructions

To install text chat on a Shopify site, visit theme -> edit code -> layout -> theme.liquid.

Paste the text chat code before </body> tag.

Webflow Installation Instructions

To install your text chat code on Webflow, sign in to your account and go to Project Settings > Custom code. Paste your code in the Footer code section and save the changes.

GoDaddy Installation Instructions

To install text chat on your GoDaddy site, we need to make some changes to the text chat code. Use the alternate code below and paste your app ID from your Chekkit dashboard. Go to Settings > Text Chat > View Text Chat Code and copy your app ID and paste it into the placeholder below.

<script>
var APP_ID = 'YOUR APP ID';
		
window.parent.chekkitSettings = {
	app_id: APP_ID
};
</script>
<script async defer>
	(function() {
	var d = window.parent.document,
	h = d.getElementsByTagName('head')[0],
	s = d.createElement('script');
		
	s.type = 'text/javascript';
	s.async = true;
	s.src = 'https://chat.chekkit.io/v1/webchat.js';
	h.appendChild(s);
	})();
</script>

Next, go to your website builder. Hover over the + button and click Add Section.

Choose Files & Web and select HTML, then click Add.

Paste the code here, and be sure to make the correct changes to the code copied from your Chekkit dashboard.

After pasting in the code, click done & publish your site.

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Hopefully, this helps you get everything running, but if you have any difficulties or other questions please get in touch with us at support@chekkit.io!