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How do I cancel a payment?
How do I cancel a payment?

We will give you an in-depth look on how to cancel a payment request that has been sent out.

Paul Sequeira avatar
Written by Paul Sequeira
Updated over a week ago

From time to time, you may need to cancel a payment request that you've sent to one of your customers. Canceling a payment request is an easy and quick process, follow the steps below to complete this action.

Step 1: Go to Payments

Your first step will be signing into your Chekkit account and navigating to the Payments Tab.

Chekkit dashboard.

Step 2: Cancel the Invoice

Find the invoice that you would like to cancel, it should have the status 'Sent'. Ensure that you have chosen the correct invoice so as to not cancel the wrong request. Click the 3 dots and select 'Cancel Invoice'. You will see the status of the invoice change from 'Sent' to 'Canceled'.

Payments tab selected, click the 3 dots.
Select Cancel Invoice

The customer will no longer be able to process the payment and the payment will show as canceled on the detailed invoice.

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Hopefully, this helps you get everything running, but if you have any difficulties or other questions please contact us at!

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