How can I connect Chekkit to Google Analytics?

Connecting Chekkit to various software can help maximize what your dashboard can do for you. You can now see how often people are interacting with your Textchat widget straight out of the box.

All you need to do is ensure that the following is installed on your website.

• Google Analytics script
• Your Chekkit Textchat widget code

<!-- Google tag (gtag.js) --> 
<script async src="https://www.googletagmanager.com/gtag/js?id=GA_TRACKING_ID"></script> 
<script> 
window.dataLayer = window.dataLayer || []; 
function gtag(){window.dataLayer.push(arguments);}
gtag('js', new Date()); 

gtag('config', 'GA_TRACKING_ID'); 
</script> 

• Ensure you replace GA_TRACKING_ID with your Google ID

If you'd like some additional assistance on how to install your Textchat widget on your website, click the button below.

Once all the pieces of code are installed on your website you can log into your Google Analytics dashboard and see people interacting with your widget in real-time.

To see real-time interactions with the widget follow these steps:

1. Click on Realtime
2. Scroll to Event count by Event name

You'll then see real people interacting with your widget and whether they're opening, closing, or sending a message with your widget.

If you'd like to see an overview of the interactions with your widget follow these steps:

1. Click Engagement
2. Select Events

You can now see all of the Event Actions that have to do with your Textchat widget.

* * *

Hopefully, this helps you get everything running, but if you have any difficulties or other questions please contact us at support@chekkit.io!

Tag Manager

Alternatively, if you are using tag manager and did not put the ga4 script directly on your site, follow these steps;

We are sending three events, "Textchat Opened", "Textchat Closed", and "Textchat Message".

Next steps:

1. Create Data Layer Variables in GTM

You need to extract the nested values (eventModel.event_category, eventModel.event_action, eventModel.event_label.).

Go to Variables > New > Data Layer Variable and create these:

2. Create a Trigger for the Event

Go to Triggers > New > Custom Event Trigger:

• Trigger Type: Custom Event

• Event name: Textchat Message (exactly as pushed)

• Trigger fires on: All Custom Events (or add filters if needed)

3. Create a GA4 Event Tag

Go to Tags > New > GA4 Event Tag:

• Tag Type: GA4 Event

• Configuration Tag: Select your GA4 config

• Event Name: e.g., textchat_message (use snake_case for GA4)

• Event Parameters: Add the values from the Data Layer:

• Trigger: Choose the Textchat Message trigger you created

4. Test in Preview Mode

1. Go to Preview in GTM
2. Trigger the event on your site
3. Verify:

• The Textchat Message event appears

• The GA4 Event Tag fires

• The parameters are passed to GA4

5. Publish when confirmed working

6. Repeat for the other variables