Connecting Chekkit to various software can help maximize what your dashboard can do for you. You can now see how often people are interacting with your webchat widget straight out of the box.
All you need to do is ensure that the following is installed on your website.
Google Analytics script
Your Chekkit webchat widget code
Lastly, the Google Tag
<!-- Google tag (gtag.js) -->
<script async src="https://www.googletagmanager.com/gtag/js?id=GA_TRACKING_ID"></script>
window.dataLayer = window.dataLayer || ;
gtag('js', new Date());
Ensure you replace GA_TRACKING_ID with your Google ID
If you'd like some additional assistance on how to install your web chat widget on your website, click the button below.
Once all the pieces of code are installed on your website you can log into your Google Analytics dashboard and see people interacting with your widget in real-time.
To see real-time interactions with the widget follow these steps:
Click on Realtime
Then select Events
You'll then see real people interacting with your widget and whether they're opening, closing, or sending a message with your widget.
If you'd like to see an overview of the interactions with your widget follow these steps:
Then choose Overview
Lastly, choose Event Actions
You can now see all of the Event Actions that have to do with your webchat widget.
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Hopefully, this helps you get everything running, but if you have any difficulties or other questions please contact us at email@example.com!