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Common Smart Replies
Smart Replies help your team respond faster, reduce typing time, and maintain consistent, professional communication with customers. Whether you're handling high volumes of messages or just want to boost efficiency, smart replies can improve response times and customer satisfaction. This guide will show you how to customize, and make the most of smart replies within your Chekkit inbox.
Here are some examples of common triggers that you can create using the steps listed here (https://help.chekkit.io/article/101-how-do-i-use-smart-replies);
Greeting Response
Trigger Type: Contains any
Triggers: hi, hello, hey, good morning, good afternoon, good evening
Respond Automatically With:
"Hi there! Thanks for reaching out! How can we help you today?"
Appointment Booking
Trigger Type: Contains any
Triggers: book, appointment, schedule, reserve
Respond Automatically With:
"You can book an appointment here: [Insert Link]. Let us know if you need help!"
Order Status Inquiry
Trigger Type: Contains all
Triggers: order, status
Respond Automatically With:
"Please send your order number and we’ll check the status for you right away."
Business Hours
Trigger Type: Contains all
Triggers: business, hours
Respond Automatically With:
"Our business hours are (Monday–Friday, 9 AM to 5 PM)."
Thanks / Appreciation
Trigger Type: Contains any
Triggers: thank you, thanks, appreciate it, thx
Respond Automatically With:
"You're welcome! Let us know if there’s anything else we can assist with."
Returns or Refunds
Trigger Type: Contains any
Triggers: return, refund, exchange, send back
Respond Automatically With:
"You can return items within X days. Here’s our return policy: [Insert Link]"
Product Inquiry
Trigger Type: Contains any
Triggers: product, item, information, details
Respond Automatically With:
"We’d love to help! Can you tell us which product you’re interested in?"
Delivery Question
Trigger Type: Contains any
Triggers: delivery, shipping, ship, arrive
Respond Automatically With:
"Delivery typically takes X business days. Let us know your order number to check it."
Payment/Price Inquiry
Trigger Type: Contains any
Triggers: cost, price, how much, payment
Respond Automatically With:
"You can view our pricing here: [Insert Link]. Let us know if you have questions!"
Technical Support
Trigger Type: Contains any
Triggers: not working, broken, issue, error, help
Respond Automatically With:
"Sorry to hear that! We’ll help fix this. Please describe the issue in more detail."
Location Inquiry
Trigger Type: Contains any
Triggers: location, address, where are you
Respond Automatically With:
"We're located at [Insert Address]. Visit us anytime during business hours!"
Phone Number Request
Trigger Type: Contains any
Triggers: call, phone, number
Respond Automatically With:
"You can reach us at [Insert Phone Number]. We’d be happy to help over the phone."
Email Request
Trigger Type: Contains any
Triggers: email, contact, reach you
Respond Automatically With:
"You can email us at [Insert Email Address]. We usually reply within X business day(s)."
Open Today?
Trigger Type: Contains any
Triggers: are you open, open today, open now
Respond Automatically With:
"We’re open (Monday to Friday, 9 AM to 5 PM). Let us know if you need anything."
Cancel Appointment
Trigger Type: Contains any
Triggers: cancel, appointment, reschedule
Respond Automatically With:
"No problem! Please let us know the name and date of the appointment you want to cancel or reschedule."
Late Response Acknowledgment
Trigger Type: Contains any
Triggers: why no reply, waiting, haven’t heard back
Respond Automatically With:
"We’re sorry for the delay! We’re working to respond as quickly as possible."
Availability Check
Trigger Type: Contains any
Triggers: available, availability, slots, open time
Respond Automatically With:
"Let us know the day you're looking for and we’ll check our availability."
Promotion Inquiry
Trigger Type: Contains any
Triggers: discount, promo, sale, offer
Respond Automatically With:
"Yes! You can view our current promotions here: [Insert Link]"
FAQs
Trigger Type: Contains any
Triggers: faq, questions, common
Respond Automatically With:
"You can find answers to common questions here: [Insert Link]"
Job Inquiry
Trigger Type: Contains any
Triggers: job, apply, hiring, careers
Respond Automatically With:
"You can view our current job openings and apply here: [Insert Link]"
Gift Cards
Trigger Type: Contains any
Triggers: gift card, voucher, certificate
Respond Automatically With:
"Yes, we offer gift cards! You can purchase one here: [Insert Link]"
Pet Policy
Trigger Type: Contains any
Triggers: dog, cat, pet, animal, bring
Respond Automatically With:
"We're pet-friendly! Well-behaved animals are welcome."
Repeat Customer Recognition
Trigger Type: Contains any
Triggers: back again, returning, second time
Respond Automatically With:
"Welcome back! We’re happy to see you again! Let us know what you need."
Location/Map Request
Trigger Type: Contains any
Triggers: where are you, directions, how to get there
Respond Automatically With:
"You can find us on the map here: [Insert Link]. Let us know if you need help getting here!"
Response Time Estimate
Trigger Type: Contains any
Triggers: how long, wait time, response time
Respond Automatically With:
"We aim to respond within X business hours. Thanks for your patience!"
Holiday Closure
Trigger Type: Contains any
Triggers: holiday, closed today, open on [holiday name]
Respond Automatically With:
"We're closed for the holiday but will be back on [Insert Date]. Happy holidays!"
Newsletter Signup
Trigger Type: Contains any
Triggers: newsletter, updates, subscribe
Respond Automatically With:
"You can subscribe to our newsletter here: [Insert Link] to stay in the loop!"
Social Media Request
Trigger Type: Contains any
Triggers: Instagram, Facebook, TikTok, follow
Respond Automatically With:
"Follow us on social media! [Insert Links] – We'd love to stay connected."
Event Info
Trigger Type: Contains any
Triggers: event, happening, what's going on
Respond Automatically With:
"We’ve got some exciting events coming up! See details here: [Insert Link]"
Out-of-Service/Outage Notification
Trigger Type: Contains any
Triggers: not working, down, issue, unavailable
Respond Automatically With:
"We’re aware of the issue and are working on it. Thanks for your patience!"
Gift Options
Trigger Type: Contains any
Triggers: gift, present, surprise
Respond Automatically With:
"Looking for a gift? We have great options! Check them out here: [Insert Link]"
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Hopefully, this helps you get everything running, but if you have any difficulties or other questions please contact us at support@chekkit.io!