Using Message Sequences

Overview

Message Sequences allow you to automate follow-up conversations with leads and customers directly in Chekkit Messenger. By scheduling a series of personalized messages, you can nurture leads, request reviews, and improve customer engagement without extra manual effort.

How to Access Sequences

From the left-hand menu in your Chekkit dashboard, click Sequences under Messenger.
You’ll see options to start with a template or create your own custom sequence.

Starting with a Template

Chekkit provides proven templates you can use right away:

Lead Nurturing Sequence – Convert leads into customers with strategic follow-ups.
Post-Purchase + Referral Sequence – Boost satisfaction and encourage referrals.
Review Request Sequence – Automate requests to grow your online reputation.

To use a template, click Use template, then customize the messages and timing to fit your needs.

Creating a Custom Sequence

Click + New Sequence (top right).
Give your sequence a name (e.g., “New Customer Welcome”).
Decide if messages should continue after a customer replies (toggle on/off).
Click + Create first step to add your first message.
- Write the message.
- Choose when it should send (e.g., 1 day after adding to the sequence at 9:00 AM).
  Add additional steps if needed by clicking + Add step.
- Each step can be set to send a specific number of days after the last message.
Once finished, click Create sequence.

Managing Your Sequences

All your sequences appear under Your Sequences.
From here, you can edit, delete, or duplicate them as needed.
Customers can be added directly to a sequence from their Messenger conversation.

Benefits of Using Sequences

Save Time – Automate repetitive follow-ups instead of sending them manually.
Boost Conversions – Stay top-of-mind with leads through consistent engagement.
Improve Customer Experience – Provide timely updates, reminders, and requests.
Grow Reviews & Referrals – Automatically request feedback at the right time.

Best Practices

Keep messages short, clear, and friendly.
Space out steps to avoid overwhelming customers.
Personalize messages where possible to increase response rates.