Managing Multiple Conversations at Once

You can now select and take action on multiple conversations in your Messenger inbox at the same time — saving you clicks and time when organizing, closing, or updating messages.

How It Works

Go to your Inbox in your Chekkit dashboard.
Select Multiple Conversations
- Hover over any message and click the Avatar icon on the left side.

Note: You can continue selecting additional conversations to include in your batch action.

(Tip: Use “Select All” to choose every message in your current view.)

Choose an Action

Once conversations are selected, new options will appear along the top bar:

Mark as: Open, Closed, Read, or Unread
Assigned to: Reassign multiple conversations at once
Move to Folder: Organize conversations under a specific folder
Add a Tag: Apply the same tag to multiple threads for easy tracking

This is especially helpful for tagging conversations in bulk. For example, if several conversations are related to Sales, Follow-up, or a specific campaign, you can select them all, click Add a Tag, choose the tag, and click Submit. The tag will be applied to all selected conversations at once, saving you from opening each thread individually.

Mark as Closed

To mark multiple conversations as resolved, select them and choose Mark as → Closed.

They’ll automatically move out of your active inbox view.

Pinning Conversations

You can pin important conversations in your Messenger inbox so they are easier to find later. This is helpful for active issues, priority customers, or conversations your team needs to keep an eye on.

To pin a conversation:

Go to your Inbox.
Find the conversation you want to pin.
Hover over the conversation and click the pin icon beside the customer’s name (or right-click the conversation).
Choose one of the available options:
- Pin for me
  - Pins the conversation only in your own Inbox view. Pins that are only pinned for you will appear grey.
- Pin for everyone
  - Pins the conversation for all users on the account. Pins that are pinned for everyone will appear red

Once pinned, the conversation will remain near the top of the inbox for easier access.

To remove a pinned conversation, click the pin icon again and select Unpin for me. If the conversation was pinned for everyone, users can update or remove that pin as needed.

Note: Pinning a conversation does not change the conversation status, assignment, tags, or customer details. It only makes the conversation easier to find in the inbox.

Possible use cases

Clear out old or inactive conversations in bulk
Assign several messages to a specific team member
Tag multiple inquiries (e.g., “Sales” or “Follow-up”) at once
Pin high-priority conversations to the top of the inbox