Automatic Replies in Chekkit

How to Use Automatic Replies in Chekkit

Automatic replies help your business stay responsive by sending an instant message when a customer reaches out. You can use them to confirm you’ve received a message, or to let customers know when you’re closed.

Accessing Auto-Reply Settings

Log in to your Chekkit Dashboard.
From the left-hand menu, go to Settings → Auto-Reply & Media.
You’ll see two main sections: Automatic Reply Settings and Media Settings.

Setting Up Your Automatic Replies

1. Automatic Reply

This message is sent immediately when a customer contacts you during normal business hours.

Example:
"Hi {{first_name}}, we have received your message and will get back to you shortly. Thanks!"

To edit this message:

Click Update next to Automatic Reply.
Enter your custom message.
Click Save.

2. Out of Office Automatic Reply

This message is used when your business is closed or unavailable.

Example:
"Hi {{first_name}}, we are currently closed, but we received your message and will get back to you when we open. Thank you!"

To edit this message:

Click Update next to Out of Office Automatic Reply.
Customize your message and preferences.
Click Save.

3. Activating Replies

Below your messages, you can toggle which reply types are active:

Automatic Reply
Out of Office Reply

Enable one or both, depending on your preference.

4. Choosing Channels

You can choose which channels your auto-replies apply to:

SMS
Facebook
Instagram
Textchat
Google

Check or uncheck each channel as needed.

Media Settings (Optional)

If you often send images, you can choose to include a media link automatically for better deliverability.

Toggle Include Media Link to enable this option.

Best Practices

Keep replies short, friendly, and informative.
Always include the customer’s name placeholder "{{first_name}}" for a personalized touch.
Update your out-of-office message before holidays or known closures.
Review your messages occasionally to ensure they match your current brand tone.