Using the Inbox for Calls

All calls are logged inside the Inbox alongside messages.

What Chekkit Voice Can Do

  • Play call recordings
  • View transcripts
  • See timestamps and duration
  • Continue conversation via SMS

Key Benefit

Everything stays tied to the customer conversation

Understanding Call Usage & Billing

Track your monthly call usage and limits.

What You’ll See

  • Total minutes used
  • Total calls
  • Average duration

Billing

  • Monthly allowance included
  • Overage: $0.06 per minute

How Call Routing Impacts Your Team

Overview

Your routing setup directly affects response time and workload.

Recommendations

  • Small team: Ring Group
  • Large team: Round Robin
  • Reception: Single User
  • External handling: Forwarding

Pro Tip

Monitor missed calls and adjust routing accordingly

Why Am I Missing Calls?

Common Causes

  • Users unavailable/offline
  • Incorrect routing mode
  • After-hours settings are sending calls to voicemail
  • Forwarding number issues/discrepancies

What to Check

  1. Go to Settings → Voice
  2. Confirm routing mode
  3. Verify assigned users
  4. Check voicemail settings

Best Practice

Use Ring Group initially with all users selected to reduce missed calls


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Hopefully, this helps answer your questions, but if you have any difficulties or other questions, please get in touch with us at support@chekkit.io!

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