How Does Missed Call Text Back Work in Chekkit?

How incoming calls and Missed Call Text Back work in Chekkit depends on how your texting number is set up.

The important thing to know is that Chekkit Voice is not required for Missed Call Text Back.

However, the incoming call must pass through Chekkit's system for us to detect that it was missed.

Chekkit-Provided (Non-Hosted) Texting Numbers

If you use a Chekkit-provided texting number, calls placed directly to that number pass through Chekkit and are forwarded to the primary business phone number listed on your account.

If the forwarded call goes unanswered, Chekkit can detect the missed call and automatically send your configured Missed Call Message to the caller.

This works even if your business does not use Chekkit Voice.

Customer calls Chekkit texting number → Call is forwarded to your business → Call goes unanswered → Chekkit sends a text back

Important: The customer must call your Chekkit texting number. Calls made directly to another business phone number do not pass through Chekkit and cannot trigger Missed Call Text Back.

Hosted Business Numbers

A hosted number is an existing business landline that has been text-enabled through Chekkit while your existing phone provider continues to handle voice calls.

With this setup, incoming calls go directly through your existing phone provider and do not pass through Chekkit.

Because Chekkit does not receive information about those calls, we cannot determine whether a call was answered or missed.

As a result, Missed Call Text Back will not send automatically for a hosted number.

Chekkit can still send and receive text messages using the hosted number; only the voice calls remain with your existing phone provider.

Chekkit Voice

If you use Chekkit Voice, incoming calls are handled through Chekkit. This allows Chekkit to detect unanswered calls and trigger Missed Call Text Back.

Chekkit Voice also provides additional calling features such as call routing, voicemail, recordings, transcripts, and call history inside your Chekkit Inbox.

Updating Your Missed Call Message

To view or customize your Missed Call Message:

Log in to your Chekkit Dashboard.
Go to Settings.
Select Auto-Reply & Media under Communication Tools.
Find Missed Call Message and click Update.
Customize your message.
Click Save.

If your texting number is a hosted business number and Chekkit cannot detect your calls, you will see a notice explaining that the message cannot be sent automatically.

Not Sure Which Type of Number You Have?

If you're unsure whether your Chekkit texting number is hosted or whether Missed Call Text Back is available with your setup, contact our team at support@chekkit.io and we'll be happy to confirm it for you.