How do I respond to reviews?

When a customer leaves a review, respond from Chekkit so your reply posts to Google or Facebook. You can generate a reply with AI, use a saved template, or write your own.

Google and Facebook must be connected under Settings → Review before replies can post. Contributors and some limited team roles cannot post responses.

Find reviews that need a reply

1. Open your Dashboard and go to Reviews.
2. On the Overview, look for Awaiting response. If reviews need a reply, click Respond now to jump to them.
3. Or open any review and click Respond to (or edit response if you already replied).

Generate a reply with AI

In the Respond to dialog:

1. Optionally choose a style: Warmer, Formal, Shorter, or Longer. Chekkit remembers your last choice for next time.
2. Click Generate. AI drafts a reply based on the review (you’ll see AI is thinking… / AI is typing… while it works).
3. Edit the draft if you want, then click Post.

Already have text in the box? Click Regenerate (with or without a style chip) to rewrite it.

Use or manage templates

Open Templates in the respond dialog to reuse saved replies or create new ones.

1. In the respond dialog, click Templates.
2. Click a template to insert it into the reply box.
3. To create one, click New template, enter a Title and Text, then save.
4. Use the pencil icon to edit a template, or delete ones you no longer need.

In template text, use ((first_name)) — Chekkit replaces it with the reviewer’s first name when you insert the template.

Post your response

1. Review the text (max 500 characters).
2. Click Post. The reply is published to Google or Facebook for that review.
3. To change a reply later, open the review and choose edit response.

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If you have any difficulties or other questions, email support@chekkit.io.