Chekkit Voice: Call Recording, Transcripts, and Compliance

Effective Date: April 16, 2026

Version: 1.0

Overview


Chekkit Voice allows you to place and receive calls directly within the platform. Depending on your setup, calls may include:

  • Call recording
  • Voicemail capture
  • Call transcripts
  • AI-generated summaries

These features are designed to help your team stay organized, maintain a history of customer interactions, and support internal workflows and follow-up activities.


How Chekkit Voice Works


Chekkit Voice is powered by third-party telecommunications and technology providers, including Twilio, which support call routing, recording, transcription, and related infrastructure.


Depending on your configuration and enabled features, call data, including recordings, transcripts, and summaries, may be stored in Chekkit and/or processed or stored by third-party providers used to support Chekkit Voice.


Call Recording, Transcripts, and Summaries


When enabled, Chekkit Voice may:

  • Record phone calls
  • Generate transcripts of conversations
  • Create AI-generated summaries
  • Store this information in your account

These features are intended to support internal workflows, team visibility, training, quality assurance, and customer follow-up.


Your Responsibility (Important)


As the business using Chekkit Voice, you are solely responsible for ensuring that your use of call recording, transcription, summaries, and related voice features complies with all applicable laws and regulations, including laws relating to:

  • Call recording
  • Consent and disclosure
  • Privacy and data protection


This includes providing any legally required notice to call participants and obtaining any legally required consent before or when recording begins.



If you enable call recording, we recommend informing participants clearly at the beginning of the call. For example:


“This call is being recorded for quality assurance and training purposes.”


Depending on your jurisdiction, business model, and use case, additional or more specific notice or consent may be required.


Data Accuracy and Use


  • Call recordings, transcripts, and summaries may be stored in your account to support your workflows
  • AI-generated transcripts and summaries may contain errors, omissions, or inaccuracies
  • Transcripts and summaries should be used as a reference only and should not be relied upon as a definitive or verbatim record of any conversation

Important


  • Chekkit provides the platform and related tools, but does not provide legal advice regarding your compliance obligations
  • Businesses are responsible for ensuring that their use of Chekkit Voice complies with all applicable local, state, provincial, federal, and other legal requirements
  • We recommend consulting qualified legal counsel if you are unsure about your obligations


For more information about how Chekkit Voice data is processed, including call metadata, recordings, transcripts, summaries, retention, and cross-border processing, please see Chekkit Voice and Call Data.

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