Chekkit Voice And Call Data (Privacy Policy Clause)

Effective Date: April 16, 2026

Version: 1.0

If you use Chekkit Voice, our calling and voice feature set (“Chekkit Voice”), call functionality is powered by third-party telecommunications and technology providers, including Twilio. As part of providing Chekkit Voice, information related to calls may be processed, including call metadata (such as date, time, duration, and phone numbers), voicemail messages, call recordings (if enabled by the account holder), and AI-generated transcripts or summaries.

We process this information to provide, maintain, support, and improve Chekkit Voice, including facilitating communications, maintaining conversation history, supporting internal workflows, and improving service quality and product functionality.

Chekkit provides the Chekkit Voice platform to the account holder (the business using Chekkit). Third-party providers, including Twilio and other service providers used to support voice functionality, may process call data on Chekkit’s behalf or on behalf of the account holder in order to provide call routing, recording, transcription, storage, and related services.

Call recordings, transcripts, and summaries are created only when enabled or initiated through the account holder’s use of Chekkit Voice. The account holder is solely responsible for ensuring that its use of Chekkit Voice, including any recording, monitoring, transcription, or retention of calls, complies with all applicable laws and regulations, including laws relating to consent, disclosure, privacy, and data protection.

By using Chekkit Voice, the account holder represents and warrants that it has obtained, or will obtain, all rights, consents, and permissions required under applicable law for its use of Chekkit Voice features.

AI-generated transcripts and summaries are automated and may contain errors, omissions, or inaccuracies. They are provided for convenience only and should not be relied upon as a definitive or verbatim record of any communication.

Chekkit Voice data may be processed or stored in jurisdictions other than the jurisdiction in which the account holder or call participant is located, including the United States, where our third-party service providers operate. By using Chekkit Voice, the account holder acknowledges that cross-border processing or storage may occur, subject to applicable safeguards and contractual protections.

We retain Chekkit Voice data only for as long as reasonably necessary to provide the services, fulfill the purposes described above, comply with legal obligations, resolve disputes, and enforce our agreements. Chekkit may delete or de-identify Chekkit Voice data when it is no longer required for these purposes. Account holders may also contact Chekkit regarding applicable deletion or retention requests.

For more information about call recording, AI-generated transcripts and summaries, participant notice and consent, and the account holder’s compliance obligations, please see Chekkit Voice: Call Recording, Transcripts, and Compliance.