Group texting in Messenger

Group texting lets you message up to 8 customers in one shared text thread. Everyone sees the same messages on their phones, and replies from anyone in the group come back to a single conversation in your Inbox — handy for couples, families, or anyone who needs to stay in the loop together.

Before you start

Group texting is available on US and Canada (+1) numbers only.
Everyone you add needs a mobile number in Chekkit — email-only contacts won't work.
Same consent rules as regular texting apply. See Messaging Consent.

This isn't the same as Group Chat in the sidebar — that's for your team, not customers.

Start a group text

Go to Messenger → Inbox and click New.
In the To: field, search for contacts or add a new customer with a mobile number.
Add at least 2 people, up to 8, then type your message and send.

That's it — Chekkit handles the setup on your first group send. If you can only add one person in To:, group texting may not be on your account yet. Email support@chekkit.io and we can help.

Add people from a one-on-one conversation

Already texting one customer and want to bring someone else in? Open that one-on-one conversation, click the ⋮ menu, and choose Add people. Chekkit opens a new compose screen with them already added — add whoever else you need and send.

Add people only shows up on one-on-one threads. Once a group is already going, you can't add or remove people from that thread — start a new group if you need a different set of people.

What a group thread looks like

Group threads live in your Inbox like any other conversation. The header shows everyone on the thread (or a name you've set), and replies from anyone in the group land in the same place.

You can click the name at the top of a group thread to rename it (like Smith family). If you skip that, Chekkit shows everyone's names instead.

Good to know

Customers get a normal group text on their phone — they see your messages and each other's replies.
Group threads show up in your Inbox like any other conversation. You can assign, pin, and close them the same way.
In the sidebar, switch between participants to see notes, pipeline, or payment info for each person.
You can send images and use tags like ((business)), ((me)), and ((name)) (which includes everyone's first names).
Scheduling, payment requests, and calling aren't available in group threads yet.
You can't add or remove people after a group is created — start a new group if you need a different set of people.
One message to 3 people counts as 3 messages toward your monthly limit.

Group texting vs Campaigns: use group texting when a small group needs to talk back and forth together. Use Campaigns when you want to send a one-way message to a big list — recipients don't see each other, and replies don't land in a shared thread.

Having trouble?

Can't add a second person? Your account may not have group texting yet — contact support.
Don't see Add people? Make sure you're in a one-on-one conversation, not an existing group thread.
Contact won't add? They probably need a valid mobile number on their contact record.
Need more than 8 people? Split into separate groups or use a Campaign.
Customer stopped getting texts? They may have replied STOP — check their contact record.

Need help?

Email support@chekkit.io with your business name and we'll take a look.