Using Group Chat

Group Chat is built-in messaging for your team inside Chekkit. Use it for project updates, shift handoffs, quick questions, and anything you’d rather keep off customer channels — without leaving the dashboard.

This is different from group texting in Messenger, which is for messaging customers by SMS.

Open Group Chat

In the left sidebar, click Group Chat.
You’ll see your team conversations. Use the list to switch between chats.

Groups and direct messages

Group Chat has two kinds of conversations:

Group chats — three or more people (you plus at least two teammates). Groups have a title and shared notes, members, and attachments.
Direct messages — a private 1:1 chat with one teammate.

Start a new chat

Open Group Chat.
Click the New Chat button (pen icon) at the top of the conversation list. You can also press ⌘K (Mac) or Ctrl+K (Windows).
Search for teammates and select who to include.
Then:
- One person — click Start to open a direct message.
- Two or more people — click Next, enter a group title (or keep the suggested one), then click Start.

You can only add active teammates from your Chekkit account — customers aren’t available in Group Chat.

Send messages and files

Open a conversation and type in the message box at the bottom. You can also attach files (including images and video) when you need to share something with the group.

Manage a group chat

Open a group, then click the group name at the top of the conversation to open group details. From there you can:

Edit the title — click Edit, update the name, then Save.
View members — see who’s in the group.
Delete the group — permanently remove it for everyone (messages and attachments included). This can’t be undone.

To add people later, click the Add members (person +) icon in the top bar of the open group, select teammates, and click Add.

Notes, attachments, and details

Open a conversation, then click the ⋮ (details) icon in the top bar to open the side panel. There you’ll find:

Notes — shared notes for the chat (handy for context that shouldn’t live in the message thread)
Attachments — files shared in the conversation
Members — who’s in the group (group chats only)

Star, mute, or leave

In the conversation list, click the ⋮ menu on a chat to:

Star Conversation — pin it to your Starred list at the top
Mute Conversation — quiet notifications for that chat
Leave Conversation — remove yourself from a group (groups only; the chat stays available for everyone else)

Start a video chat

Open a group chat or direct message.
Click the video icon in the top bar.
Confirm Start Video Chat.

Chekkit posts a join link in the conversation so teammates can hop on the call.

Good to know

Group Chat is for your internal team only — not customers.
Leaving a group removes you. Deleting a group removes it for everyone.
Anyone in a group can rename it, add members, or delete it.
Unread chats show a badge in the sidebar so you don’t miss team messages.

Having trouble?

Don’t see Group Chat? It may not be enabled on your account — contact support.
Can’t find a teammate? They need an active Chekkit user account on your business.
Looking for customer group texts? That’s Group texting in Messenger, not Group Chat.

Need help?

Email support@chekkit.io with your business name and we’ll take a look.